For the visibility rule, we recommend granting us the following: "Submitted by another business, such as another customs broker or trade consultant."
This will allow us to see all transactions related to your account and align our compliance checks accordingly.
1. Go to the Government of Canada website at https://www.canada.ca
2. Login to the CARM Client Portal via your GC Key or Sign-in Partner;
3. Create your personal profile.
Once your user has access, you can then register your business by selecting "Register My Business"
Border Bee Customs Brokers has developed digital solutions to simplify the process of Customs Clearance. We understand that the process can seem a little daunting, so we’re here to help! Here are answers to frequently asked questions.
Are you importing alcohol into Quebec or British Columbia? If yes, we can help!
For us to assist, please make sure that the following applies to your shipment:
For more information on the subject, we invite you to read this blog post.
Are you looking to import that limited edition bottle of wine? We have your back!
First of all, thank you for choosing Border Bee Customs Broker! We’re happy to assist with your Customs Clearance needs.
You can open an account online here
The option to self-clear is always available to you. That said, in order to self-clear you have to present yourself at the CBSA office in the city where your shipment is being held. For more information on how to self-clear, here’s a blog post we wrote to guide you on that process.
Hiring a broker is strongly recommend for most all commercial shipments, as delays in clearance can result storage and other additional transport fees if not performed expediently.
Border Bee allows importers to manage and view their entire account online.
Please submit a clearance via your web account.
If a vendor or transporter is requesting our contact information, please find it below:
Unfortunately, large integrators don’t always pay close attention to your shipments’ documents. If they are trying to clear your shipment without your permission, please contact them and let them know that the shipment should be assigned to Border Bee Customs Brokers. Unfortunately, this is not something that we can do for you, since transportation companies don’t usually allow brokers to assign themselves shipments. If you call them please make sure that you speak with their Customs Brokerage Department.
All shipments coming into the country do clear Customs, but a number of factors could mean that the clearance was done without any action on your part.
Sometimes foreign vendors have Canadian Importer Numbers and clear shipments themselves so that you don’t have to. In this case, you would not have been contacted for clearance.
Have you received a small shipment and paid fees upon delivery? That was most probably to cover the item’s Customs clearance! Smaller shipments can be delivered prior to official clearance from the CBSA, this is not the case for high-value shipments.
A Customs Invoice, a Commercial Invoice, an Invoice… what is the difference!? Well, there isn’t really much of a difference between them. All these terms refer to a document where the following information appears:
Other information that is great to have on the invoice is the following:
Here is a great template to use:
You’ve probably been told that if you import goods from a certain country that you wouldn’t have to pay duties. Well, that is only partly true. Here’s a breakdown of what is needed for you to be able to take advantage of trade agreements the following points:
In other words, it is not usually enough for an invoice to simply state that good is made in a specific country to fall under the trade agreement. Moreover, certain types of goods, such as clothing, require a little more paperwork. You can read these articles for more information on that you can read this article.
We’ve created an online tool to help your vendor/exporter complete a CUSMA/USCAM. You can send them this link to complete the certificate of origins for goods made in Canada, the USA, or Mexico: https://borderbee.com/auto-cusma/
Please use our online calculator.
The most important thing most small business importers in Canada need to know about CUSMA is nothing. The majority of the rules will not impact you, unless your supply chain involves agriculture, dairy, the manufacture of auto parts or one of the other select industries being impacted by stricter Rules of Origin. Please find below our short answers to your questions on CUSMA:
Will we still be able to use our existing NAFTA certificates?
No, this is the key change. The NAFTA certificates provided by your current supplies will be redundant as of July 1st, replaced by a certification included on an invoice. We’ve created an autoCUSMA Certification wizard to help our clients transition.*
What should I do to prepare?
When ordering from your suppliers, remind them that a new certification is required to obtain duty-free status (NAFTA certificates will all be invalid as of July 1st, 2020).
How will I know if CUSMA is being claimed on my entries?
The tariff treatment (10 for USA origin goods, 11 for Mexico) has not changed.
I’m concerned my products will no longer be valid under the new Rules of Origin. How can I verify this?
Most of the Rules of Origin have not changed under the new Agreement, but you can check the new Rules of Origin here (Chapter 5 of the Agreement). Make sure you have the HS codes for your products handy, as this is the key element in determining a product’s eligibility.
Do we still require a Exporter’s Certificate of Origin for Textiles?
Yes, the procedures to import garments duty-free remains largely unchanged and a permit from Global Affairs will still be needed.
*Certifications under CUSMA may take any format, as long as all the required details are included (the details are found here in Annex 5-A)
We’re receiving a lot of requests for more information on how to import masks and other medical equipment in response to the COVID-19 emergency. Canada Customs has issued an order relieving duty and tax on these products where they are being imported on behalf of emergency workers and government agencies.*
Please find below our best answers:
What items are considered as being for ’emergency use’ and qualify for duty relief?
Anything being imported by or the behalf of emergency health workers and government agencies in response to the COVID-19 crisis. There is no specific list, although additional documentation proving the goods qualify may be requested.
As of May 6th, most goods providing protection from contagion can now be imported duty-free, regardless of who the end user will be. A complete list is available on the CBSA website.
Do I need a special permit to import emergency goods?
For non-regulated articles only a valid business number will be required in order to import. For most medical devices (including N95 masks), an MDEL (Medical Device Establishment License) is required. Note that while Health Canada is expediting MDEL applications, you may need to pay a substantial fee to apply.
For other articles, please find a list below:
Importing or distributing masks and respirators that aren’t approved in Canada
Manufacturers and importers may wish to import masks and respirators that haven’t been approved. Non-compliance means the product:
-is past its expiry date
-is a non-medical grade
-may not have a bilingual label
To import non-compliant masks, manufacturers and importers should
-complete the HC Personal Protective Equipment (PPE) – Notification form
-include “COVID – Notification” in the subject line of the email to help Health Canada fast-track requests
-email the completed form along with a copy of the product label to firstname.lastname@example.org
Fast-tracking approval of masks in Canada
Health Canada is fast-tracking the MDEL application process for companies that want to manufacture, import or distribute Class I masks. Our goal is to complete the process within 24 hours from the time we receive a completed application.Companies that need an MDEL application fast-tracked should:
-contact email@example.com to obtain the MDEL Application Form (FRM-0292)
-complete the form
-indicate in the subject line of the email: URGENT COVID-19 MDEL application for “-name of company”
-email the completed MDEL application form to firstname.lastname@example.org
What if I am not importing on behalf of the gov’t or health workers?
You may still import these articles even if the consumers will not be government or health affiliated, but duty and tax may apply.
How do I Customs clear the goods and take advantage of CN20-08?
If you do not already have an account with a customs broker, you may use the autoclear wizard on our home page. Your customs broker will apply the special authorization for duty relief if you are eligible.