CARM FAQs

Posted by Cory ‣

CARM is a new online portal for Canadian importers created by the CBSA. It will allow importers to view all their import transactions, pay their monthly statement and request tariff rulings online.
CARM will become available May 25th, 2021.
Yes. The portal will provide importers with instant access to data that previously they would have received from the CBSA via CD-Rom.
Yes. Importers have up to a year to access the portal and obtain a bond. You will also need to grant Border Bee 'BAM' acces to your account.
For low-volume importers, it may be more sensible to wait until "eBonds" become available. The current bonding process is lengthy, paper-based and conditional on CBSA acceptance. There is hope that Canadian bond providers will have an easier solution by the time bonding becomes mandatory (Spring 2022).
Yes, our service relationship will not change, although you will be required to activate your CARM portal and grant us access. If you are an existing Border Bee client, you delegation request should be pre-loaded in your CARM portal.
When initially accessing the portal, you will need to add Border Bee as a 'BAM' level user. A delegation request from Border Bee should be waiting your approval. If you do not see a pending request from us, please contact us.
You will need to answer a few security questions to complete your access to the portal. Border Bee should have these answers for you if you do not know what they are. Please contact us.
We recommend granting Border Bee with pBam (or proxy BAM) level access.

For the visibility rule, we recommend granting us the following: "Submitted by another business, such as another customs broker or trade consultant."

This will allow us to see all transactions related to your account and align our compliance checks accordingly.

You must first create a user using the following steps:

1. Go to the Government of Canada website at https://www.canada.ca

2. Login to the CARM Client Portal via your GC Key or Sign-in Partner;

3. Create your personal profile.

Once your user has access, you can then register your business by selecting "Register My Business"


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