Archive for 2021

Important news for clients: new process

Posted by Cory

Dear Border Bee clients,

Please note we are merging services with fellow customs broker Carson International. Carson will soon handle the clearances for all your shipments into Canada. We are excited to offer improved service in a number of areas while maintaining our SME-friendly approach.

 

What exactly is changing?

You will receive invoices for your clearances directly from Carson and their staff may contact you regarding shipment inquiries.

Is there anything I need to do?

No, we are handling the service transition for you.

Who should I contact if I need help?

Please continue to contact Border Bee directly at the following points:

T: (800) 604-4121

Please have your carriers send clearance requests directly to the contact information on our webpage footer.

 

 

****

Chers Clients,

Veuillez noter que nous fusionnons nos services avec un autre courtier en douane: Carson International. Nous sommes heureux d’offrir un service amélioré tout en maintenant notre approche favorable aux PME.

 

Qu’est-ce qui change exactement ?

Vous recevrez des factures pour vos dédouanements directement de Carson et son personnel pourra vous contacter concernant les demandes d’expédition.

Y a-t-il quelque chose que je dois faire ?

Non, nous gérons la transition de service pour vous.

Qui dois-je contacter si j’ai besoin d’aide ?

Veuillez continuer à contacter Border Bee directement aux points suivantes :

T: (800) 604-4121

Pour tous les dédouanements, veuillez envoyer les documents au point approprié indiqué en bas de notre site Web

 

CARM FAQs

Posted by Cory

CARM is a new online portal for Canadian importers created by the CBSA. It will allow importers to view all their import transactions, pay their monthly statement and request tariff rulings online.
CARM will become available May 25th, 2021.
Yes. The portal will provide importers with instant access to data that previously they would have received from the CBSA via CD-Rom.
Yes. Importers have up to a year to access the portal and obtain a bond. You will also need to grant Border Bee 'BAM' acces to your account.
For low-volume importers, it may be more sensible to wait until "eBonds" become available. The current bonding process is lengthy, paper-based and conditional on CBSA acceptance. There is hope that Canadian bond providers will have an easier solution by the time bonding becomes mandatory (Spring 2022).
Yes, our service relationship will not change, although you will be required to activate your CARM portal and grant us access. If you are an existing Border Bee client, you delegation request should be pre-loaded in your CARM portal.
When initially accessing the portal, you will need to add Border Bee as a 'BAM' level user. A delegation request from Border Bee should be waiting your approval. If you do not see a pending request from us, please contact us.
You will need to answer a few security questions to complete your access to the portal. Border Bee should have these answers for you if you do not know what they are. Please contact us.
We recommend granting Border Bee with pBam (or proxy BAM) level access.

For the visibility rule, we recommend granting us the following: "Submitted by another business, such as another customs broker or trade consultant."

This will allow us to see all transactions related to your account and align our compliance checks accordingly.

You must first create a user using the following steps:

1. Go to the Government of Canada website at https://www.canada.ca

2. Login to the CARM Client Portal via your GC Key or Sign-in Partner;

3. Create your personal profile.

Once your user has access, you can then register your business by selecting "Register My Business"

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Ecommerce, Customs and You provides answers to your questions on importing goods, written by the Border Bee staff.

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