Clear a shipment

Set up your customs release

Clear a Shipment


Step 1: Get an estimate



Step 2: Open an account

Do you have an account with Border Bee?*
Name of Company or Individual importing
If you are unsure of your client number, please check your last invoice or e-mail us at: info@borderbee.com
You will receive a summary of your request at this email address
Where are you located?
If you are the seller/exporter of a shipment heading to Canada and wish to pay the duties and taxes, please visit this page:
Are you importing commercial goods?*
the CBSA defines commercial goods as "goods that are imported for sale or for any industrial, occupational, commercial, institutional or other similar use."
Please confirm the following before proceeding:*
The above categories may be self-cleared, or, in the case of food, obtain a business number to import it
Please confirm the following before proceeding:*
If what you are importing belongs to any of the above categories, please contact our office so we can verify the admissibility of what you plan to import

Agency Agreement


Please appoint us as your Customs Broker
*Please note that due to Customs regulations not all requests to import as an individual can be accommodated.*
Name*
Address*

Agency Agreement


Please appoint us as your Customs Broker
also known as an 'importer number.' This will match your GST #. If you do not know, please call the CRA at 800-959-5525.
Modify only if your business has multiple import accounts associated with this business number
Business Address (will not affect delivery)*
Business Address*
Contact at Business*

Authorization for Customs Clearance

By signing below, I authorize Border Bee Customs Brokers Inc. (809139231) to transact the following business with the Canada Border Services Agency on your behalf: (a) Accounting and payment of duties & taxes in respect of imported goods released under section 32 of the Customs Act at all customs offices in Canada (b) Processing of refunds and other adjustments (c) Accessing Business Number import/export account information (d) Appealing enforcement actions (e) Appointing sub-agents.

I have signing authority for this business*

Please also review our terms and privacy policy



Use your mouse or finger to draw your signature above

Dashboard Access

Please select a password to access your dashboard
Your importer contact email will serve as your username

Must be at least 7 characters

Payment


You will receive a payment request by email once your shipment is ready to be cleared. Please note that your shipment will not be released until this invoice is paid. Border Bee will not be responsible for delays, bond or storage fees or other problems arising from late invoice payment.

Step 3: Select mode of arrival

Congratulations! You are now set up to import with Border Bee. Please complete the following steps to release your first shipment.


Parcel imports:
<70 kilos
<.5 CBM

Freight imports:
>70 kilos
>.5 CBM

Hand-Carry:
-Imported in luggage
-Imported in vehicle

Parcels should weigh less than 70 kilos with dimensions under a cubic meter. Freight is larger and often stacked on a pallet.

The hand-carried release option is for businesses collecting their goods from a pick-up point in the United States.


If you are uncertain, please contact your vendor

Shipping method*
The mode of arrival will affect the clearance of your shipment
Mode of Transport*
Please deselect 'I have no idea' and select the method your seller confirmed
We are sorry, but only commercial importers can import via this mode. Please return and select 'commercial' as your importer type. - Hand Carry*
We are sorry, but only commercial importers can import via this mode. Please return and select 'commercial' as your importer type. - Ocean*
We are sorry, but only commercial importers can import via this mode. Please return and select 'commercial' as your importer type. - Rail*
No File Chosen
File uploads may not work on some mobile devices.
Please provide us with a copy of your invoice for customs clearance. This can include an email receipt from your seller.

Step 4: Shipment location

Where is the shipment?*
Courier*
Which courier has your parcel? If you do not find their name, your shipment may have been shipped as freight
We will contact your seller to assign us as the broker
This will be your invoice or purchase order number
In case further correspondence is required with your vendor

Step 5: Connect transport and clearance

For courier parcels, the importer must contact the courier to confirm clearance of their parcel

Notification method*


UPS Express # (800) 742-5877

Please call UPS to ensure that any COD tags are removed from your parcel and that 'Border Bee' is correctly assigned as your customs broker. You will need to provide them with your Shipment ID #.

Great! UPS should have the parcel re-assigned to us in the next few hours. In the meantime, should the UPS driver arrive with a COD bill still on your package, you must refuse delivery and wait for the next attempt. If you choose to accept the package and pay the COD bill, you will not be charged anything by our service : )*
UPS may also tell you that they have 'already cleared' your package, or that Border Bee 'refused to clear your package'. Both of these statements are false.*
You will receive an e-mail concerning your parcel. You will need to respond to this e-mail to verify to UPS that the message is coming from you.

Step 5: Connect transport and clearance

For courier parcels, the importer must contact the courier to confirm clearance of their parcel

Notification method*

DHL Express contact:
855-345-7447 Ext. 3. Update your brokerage information to "Border Bee Customs Brokers"


Great! DHL should have the parcel re-assigned to us in the next few hours. In the meantime, should DHL attempt delivery with a COD bill still on your package, you must refuse delivery and wait for the next attempt.


If you choose to accept the package and pay the COD bill, you will not be charged anything by our service : )

An e-mail will be sent to DHL requesting the clearance of your parcel be re-assigned to Border Bee

Step 5: Connect transport and clearance

For courier parcels, the importer must contact the courier to confirm clearance of their parcel

Notification method*

FedEx Express contact:
800-GO-FEDEX

1. Provide tracking number

2. Update your customs broker to "Border Bee Customs Broker"

Our broker code with FedEx is "BEE"


Great! FedEx should have the parcel re-assigned to us in the next few hours. In the meantime, should FedEx attempt delivery with a COD bill still on your package, you must refuse delivery and wait for the next attempt.


If you choose to accept the package and pay the COD bill, you will not be charged anything by our service : )

Step 5: Connect transport and clearance

For courier parcels, the importer must contact the courier to confirm clearance of their parcel

Unfortunately Border Bee cannot assist with this clearance. For shipments valued at less than $2500 CAD, these imports are cleared automatically by the Canada Post Corporation. You may reach their customer service line here: 1-866-607-6301


For Canada Post orders exceeding $2500 CAD, these shipments require a customs broker a formal release. You will require a letter from the CBSA in order to obtain clearance of your package.

No File Chosen
File uploads may not work on some mobile devices.
Border Bee will need a copy of your release letter as well as your invoice to release your package

Step 5: Connect transport and clearance

For courier parcels, the importer must contact the courier to confirm clearance of their parcel

Please contact your courier by telephone to advise them that Border Bee will be acting as your customs broker. We will also require the manifest for your shipment to complete clearance.


No File Chosen
File uploads may not work on some mobile devices.
This document should come from your courier company.
No File Chosen
File uploads may not work on some mobile devices.
This is the invoice for your order and should come from your seller

Step 5: Connect transport and clearance

Assign Border Bee as your broker by providing us with the clearance documents or notifying the proper parties

Who organized shipping?*

Please provide your freight forwarder's contact information

We will contact your forwarder to collect the required documents for clearance
Provide a reference for your freight forwarder, such as a waybill number or booking reference

Please provide us with a copy of the documents provided by your vendor.

No File Chosen
File uploads may not work on some mobile devices.
You should have a copy of this document from your seller or freight forwarder
No File Chosen
File uploads may not work on some mobile devices.
We will need a copy of your invoice to clear customs. This will come from your seller.
Is your company listed as the consignee on the waybill?*
The consignee will be the only party contacted on arrival
We will need an additional document -- the arrival notice or 'stamped' waybill -- to complete Customs clearance. This document will be is provided to you by the handling agent once your cargo arrives.*
We will need an additional document -- the arrival notice or 'manifest' -- to complete Customs clearance. This document will be is provided to you by the handling agent once your cargo arrives.*
Select the city closest to your cargo's destination

Step 5: Connect transport and clearance

Assign Border Bee as your broker by providing us with the clearance documents or notifying the proper parties

Container type*
Please advise if your import is a full container or is consolidated. If your shipment is less than 15 CBMs, it is likely LCL.
Who organized shipping?*
Estimated Arrival Date*

Please provide your freight forwarder's contact information

We will contact your forwarder to collect the required documents for clearance
Provide a reference for your freight forwarder, such as a BOL number or booking reference

Please provide us with the manifest to clear your shipment. If your container is arrived at its destination, this should have been forwarded to you.

No File Chosen
File uploads may not work on some mobile devices.
You should have a copy of this document from your seller or freight forwarder
No File Chosen
File uploads may not work on some mobile devices.
We will need a copy of your invoice to clear customs. This will come from your seller.
No File Chosen
File uploads may not work on some mobile devices.
Please provide the Bill of Lading for your order. A copy of this should have been provided to you by your vendor.
Select the city closest to your cargo's destination

Step 5: Connect transport and clearance

Assign Border Bee as your broker by providing us with the clearance documents or notifying the proper parties

The transporter's reference for your shipment. This should come from the shipper or transport company. Border Bee will need this to trace your shipment.

Please provide us with the manifest to clear your shipment. If your shipment is already arrived, you should have been provided with these documents.

No File Chosen
File uploads may not work on some mobile devices.
Please upload your manifest, BOL, commercial invoice, etc.
No File Chosen
File uploads may not work on some mobile devices.
Please provide your commercial invoice

Step 5: Connect transport and clearance

Assign Border Bee as your broker by providing us with the clearance documents or notifying the proper parties

Please provide us with the manifest to clear your shipment. If you do not have a rail manifest, please contact your shipper or railway to collect them.

No File Chosen
File uploads may not work on some mobile devices.
You should have a copy of this document from your transporter
No File Chosen
File uploads may not work on some mobile devices.
We will need a copy of your invoice to clear customs. This will come from your seller.

Step 5: Connect transport and clearance


Please note at this time, we can only accommodate commercial importers crossing into Canada from the U.S. by vehicle.


You will be re-directed after completing this form to our hand-carried release request page.

Destination

Step 6: Destination Arrangements

Unlike parcels and ground freight, overseas cargo is unlikely to show up at your door--delivery and payment to local agents must be organized at destination.

Delivery*
Delivery for overseas freight is typically not arranged. Please advise Border Bee if you require assistance. Please note that storage fees can accrue as little as 48 hours after arrival.
Terminal and Destination Fees*
These fees are in addition to the cost of transportation (terminals, port fees, examinations, etc) and are your responsibility to pay.
Paying charge: A $20 fee will be applied your invoice total for all payments Border Bee must make on your behalf*
Dock and storage fees reminder*
Border Bee will prepay all your fees, with the exception of those caused by local delivery arrangements
Please remember the following before dispatching your transporter*
In addition to terminal fees, the warehouse holding the goods will often charge a $40 dock fee. They must also be notified in advance which transport company you will be using.
Steamship Release Status*
You must pay your seller in full before taking ownership of your merchandise. Once paid, your vendor will either telex release or courier your original bill of lading. If you are unsure, please check the bill of lading, the release status should be indicated by a stamp stating 'telex release' or 'OBL required.'

Delivery Order

Delivery Address*
Delivery Contact*
A loading dock is used to receive heavy freight from delivery trucks. Without a dock, a tailgate delivery will be needed.
Additional fees may apply for delivery to a residence.

Confirmation

 

 

Confirmation of Clearance Request

 

Client: {$47945260 Name}  {$47945268 Legal name of business}  {$47945253 Importer Name}

import type:  {$47945302 Shipping method}

current status:  {$47945307 Where is the shipment?}

 

 

 

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